Refund Policy

Last updated: 26 October 2026

This policy applies to Impro subscriptions bought via impro.app through our Merchant of Record, Dodo Payments. It is provided by Sergei Filkov, a sole proprietor established in the country of Georgia.

Cancel anytime

Impro is a subscription. Cancel from "Manage subscription" in the app (or the link in your receipt); you keep access until the end of the paid period and are not charged again.

Pro, first charge: money back if you've barely used it

On a monthly or yearly Pro plan you can get a full refund of your first payment if you ask within 7 days of it and Impro has listened for fewer than 30 minutes on your license in that time. We decide from the minute counter on our server, which counts only while Impro is listening, so there's nothing to prove or explain.

What is not refundable

• Prompter, the one-time purchase. Free is the same prompter with short scripts, so you can try it on a real call before buying.
• Weekly Pro. A week is the low-cost way to try the AI, so it isn't refunded.
• Renewals of any plan, used or not. Cancel before the renewal date and you won't be charged again.
• A first payment after 30 or more listening minutes, or after 7 days. Every AI reply costs us model time from the first minute.

Billing mistakes are always refunded

If you were charged twice or by mistake, or charged after you cancelled, we refund that charge in full. If Impro doesn't work on your Mac at all, tell us within 7 days of the charge; if we can't fix it, we refund it.

Before buying, you can use Free with no account or card. Nothing in this policy limits rights you have under the law of your country.

How to request a refund

Email support@impro.app from the address you bought with, or reply to your license email. Include the license key if you have it. Refunds go back to the original payment method within 5–10 business days; the license key is deactivated.